Management with adaptable practices
We denounce with righteous indige nation and dislike men who are so beguiled and demo realized by the charms of pleasure of the moment, so blinded by desire, that they cannot foresee the pain and trouble that are bound to ensue cannot foresee. These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice is untrammelled data structures manages data in technology.
ISO 20000 Foundation Course Outline
This course will teach delegates the fundamentals of ISO 20000. These modules will cover the following content:
Module 1: Information Technology Service Management (ITSM)
- Business case and initial design of the ITSMS
- Define the scope of ITSMS
- IT Service Management
- Benefits of IT Service Management
- ITSMS policy
- Documentation of process and procedures
- Define management systems and process approach
- Presentation of standards and their comparisons
- Fundamental principles of Information Technology
- Preliminary analysis and determining the level of existing information technology
- Develop a project plan
- Accounting the IT services; accounting and budgeting
Module 2: Introduction and Background to ISO/IEC 20000
- What Is ISO/IEC 20000?
- Benefits of ISO/IEC 20000
- ISO/IEC 20000 – parts
Module 3: Introduction ISO/IEC 20000-1:2011
- ISO/IEC 20000-1: 2011
- Key differences - ISO 20000 & ITIL®
- ITIL® life cycles
- Clauses ISO/IEC 20000-1: 2011
Module 4: Service Management System (SMS)
- Management responsibility
- Governance of processes operated by other parties
- Document management
- Establish and improve the SMS
- Resource management
Module 5: Design & Transition of New or Changed Services
Who should attend this ISO 20000 Training Course?
This ISO 20000 Foundation certification is designed for any individual who would like to increase their customer satisfaction and the quality of their services, whilst reducing costs. Specifically, this course would be beneficial for:
- Managers (especially those in quality and production)
- Supervisors
- IT professionals
- Auditors
- Individuals who would be responsible for implementing change
Prerequisites
As a Foundation level course, there are no prerequisites for enrolling. However, an understanding of IT services and ITIL® would be beneficial for candidates to ensure that they fully understand the content of the course.
ISO 20000 Foundation Course Overview
This 1-day ISO 20000 Foundation training course aims to provide delegates with an introduction to how their organisation’s services must be managed, measured, and reviewed to ensure that corporate and customer specifications are met. On completion of this course, candidates will have an understanding of how their business strategy can be aligned with IT facilities to increase business outputs, whilst lowering costs.
ISO 20000 is an international standard, therefore it provides organisations with guidelines as to how best practice can be achieved. This allows companies to assess how they can improve their processes and reach visible benchmarks that prove the success of change.
This ISO 20000 Foundation course is the first part of the four stages ISO 20000 certification that will produce a fully competent ISO user, who can implement the skills and knowledge obtained throughout the training to their organisation. The following three stages are ISO 20000 Internal Auditor, ISO 20000 Lead Auditor, and ISO 20000 Lead Implementer.
What's included in this ISO 20000 Training Course?
This 20000 training course includes:
- The ISO 20000 Foundation Examination
- The Knowledge Academy ISO 20000 Foundation Manual
- Certificate
- Experienced Instructor
- Refreshments
ISO 9001 Lead Implementer Exam
The ISO 9001 Lead Implementer Exam is comprised of the following:
- Multiple choice questions
- Duration of 40 minutes
- 50% pass mark
- Closed book