Specification And Service Level Agreement Training - United Kingdom

Technology Services

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Specification and Service Level Agreement Training Course Outline

Module 1: Introduction to Specifications and Service Level Agreement (SLA)

  • What is an SLA?
  • Writing SLAs
    1. First Page of Document
    2. Agreement Overview
    3. Service Agreement
  • Specification of SLAs
  • Principles for Specifying Service Level Agreements

Module 2: Specifications and SLAs within Procurement Process

  • Specification in Procurement
  • Need of Specification
  • Procurement Functions Relationship with Specifications
  • What is SLA in Procurement?
  • Role of SLA in Procurement
  • Service Level Agreements for Goods and Services Purchases

Module 3: Specification Types

  • Requirement Specifications
  • Design Specifications
  • Material Specifications
  • Standard Specifications
  • Interface Specifications
  • Test Specifications
  • Performance Specifications
  • Quality Specifications

Module 4: Developing Specifications and Service Level Agreements (SLAs)

  • Goal of Specification Development Phase
  • Common Tasks
  • Specification Development Process
  • Write a Product Specification Sheet
  • Write a Technical Specification
  • Steps to Write an SLA

Module 5: SLA in Supplier Performance Management

  • Supplier Service Level Agreements
  • Steps to Continuously Manage Vendor Performance and SLAs
  • Key Features and Benefits of Vendor SLA

Module 6: SLA Management and Reporting

  • Service Monitoring
  • Process
  • Reporting Mechanisms

Module 7: Enterprise SLA Negotiation

  • SLA Development Process
  • Form of an Enterprise SLA

Prerequisites

There are no formal Prerequisites for attending this Specification and Service Level Agreement (SLA) Training course.

Audience

This course is ideal for everyone who wants to know how to write product specifications and agreements to deliver those specifications.

Specification and Service Level Agreement Training Course Overview

The specification is the statement of service or product needs, including workmanship, material, and methods. A Service Level Agreement (SLA) is a written agreement between the client and provider that specifies how the specification will be delivered. Specifications and SLAs are intended to enhance the procurement process by ensuring that providers and customers negotiate and agree on what is required to be supplied. This training session provides learners with the knowledge of documenting the cost of the overall quantity of work and agreement between the customer and service provider. Obtaining the required knowledge and skills in managing documentation and agreement will help them gain high-profile ranks in multinational corporations and expand their professional network quickly.

In this 1-day Specification and Service Level Agreement (SLA) Training course, delegates will thoroughly understand product requirement stamen and the agreement to deliver them. During this training, they will learn about different types of specifications that are detailed enough to implement or action. They will also learn how to negotiate enterprise SLA depending on two entities entering a contract. Our highly knowledgeable instructor will lead this training with years of teaching experience in soft skills courses.

Course Objectives

  • To identify both the services required and the expected level of service
  • To implement strategy and manage operations through specification
  • To provide appropriate KPI and KQI measures at the rate of sample needed
  • To assure that corrective actions can be taken and form reports
  • To customise SLAs to meet specific service and customer requirements
  • To build the product with particular features and functionalities

After completing this training, delegates will be able to communicate information with their team about business directives, users, and any other criteria in designing and developing products. They will also be able to write an agreement that ensures equal consistent outcomes and expectations.

  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

RESILIA® Foundation Examination Information

The purpose of the Foundation certification is to help you understand how decisions impact good and bad cyber resilience. It has a comprehensive approach across all areas and teaches you how to make good cyber resilience an efficient part of business and operational management.

RESILIA® Foundation exam format:

  • Question Type: Multiple choice
  • Total Questions: 50 questions per paper
  • Pass Mark: 30 marks required to pass (approx. 60%)
  • Duration: 100 minutes
  • Open Book: No, this exam is closed book
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