Management with adaptable practices
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Certified Agile IT Service Manager (CAITSM) Course Outline
This CAITSM course covers the following topics:
Introduction
- Defining Agile
- Agile Practices and Approaches
- The Benefits of Agile IT Service Management
- Implementing Agile IT Service Management
Exploring Elements of Agile
- Lean
- Kanban
- DevOps
- ITSM
- Scrum
Service Management Framework
- The Service Management Life Cycle
- Developing Agile Processes
- Agile Process Design
By the end of the course, you will:
- Understand how the Service Management Framework can be used to improve the effectiveness of IT provision throughout the organisation
- Be familiar with each component of the framework and the processes that form and support them
- Recognise the scope, value, and characteristics of each stage of the Service Lifecycle
Who should attend this Agile Training Course?
This course is recommended for anybody in the IT industry who is working in Service Management, including IT Managers and support staff.
Prerequisites
There are no prerequisites for this course.
Certified Agile IT Service Manager (CAITSM) Course Overview
This Certified Agile IT Service Management (CAITSM) course is designed to provide an in-depth understanding of the main components of Agile IT Service Management and how its processes can be implemented into your organisation. This 2-day course will provide you with the knowledge to streamline your IT services and allow you to work in a smarter, more efficient manner. Certified Agile IT Service Management Training focuses on the ever-changing requirements in the day-to-day running of businesses and organisations, whilst allowing continuous improvement without needing to compromise business continuity.
The Knowledge Academy's Certified Agile IT Service Management (CAITSM) course is designed to create a functioning and effective IT Service Management Team from 1st Line Support to IT Manager. You will be able to identify and target the quick and easy wins to improve your business and break down bigger projects into smaller iterations, allowing the business to see the benefits of changes without having to wait till project completion.
Certified Agile IT Service Management (CAITSM) Examination
In order to acquire this CAITSM certification, delegates will need to sit an exam. The exam details are as follows:
- 40 questions
- Duration of 1 hour
- 65% pass mark
- Closed book
What's included in this Agile Training Course?
This training course includes the following:
- The Certified Agile IT Service Management (CAITSM) Examination
- The Knowledge Academy's Certified Agile IT Service Management (CAITSM) Manual
- Certificate
- Experienced Instructor
- Refreshments
Certified Agile IT Service Manager (CAITSM) Exam
In order to acquire this CAITSM certification, delegates will need to sit an exam. The exam details are as follows:
- Multiple choice questions
- QDuration of 60 minutes
- 65% pass mark
- Closed book