Management with adaptable practices
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ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Course Outline
The course has the following learning outcomes:
- Understand the key concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Understand and know how to direct, plan, and improve value streams and practices
Who should attend this ITIL® Training Course?
IT Managers of all levels involved in shaping direction and strategy or developing a continually improving team.
Prerequisites
ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Course Overview
This course provides universal skills and knowledge which is applicable to both the Managing Professional and Strategic Leader streams of ITIL 4. The 2 days of training focuses on how to create a ‘learning and improving’ IT organisation and looks at both practical and strategic elements. The ITIL 4 Specialist Direct, Plan and Improve exam is included.
Key topics covered include the influence and impact of Agile and Lean, planning and delivering continual improvement, and creating a strong and effective strategic direction.
ITIL 4 Strategist Direct, Plan and Improve is targeted towards managers of all levels involved in shaping direction and strategy or developing a continually improving team.
ITIL 4 Foundation certification is a prerequisite to attend.
What's included in this ITIL® Training Course?
- Delegate pack consisting of course notes and exercises
- Experienced Instructor
- Refreshments
- Official AXELOS Certificate
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam
- 40 questions
- Multiple choice
- Duration of 90 minutes
- Pass mark of 70% or 28/40
- Closed book
Official Axelos ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination Information
The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture.
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) exam format:
- Question Type: Multiple Choice
- Total Question: 40
- Pass Mark: 28 out of 40 required to pass (70%)
- Duration: 90 minutes
- Open Book: No, this is a closed book exam