Management with adaptable practices
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Course Outline
The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:
1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
1.1 Understand the following terms:
- Digital organisation
- High-velocity IT
- Digital transformation
- IT transformation
- Digital product
- Digital technology
1.2 Understand when the transformation to high-velocity IT is desirable and feasible
1.3 Understand the five objectives associated with digital products to achieve:
- Valuable investments – strategically innovative and effective application of IT
- Fast development - quick realisation and delivery of IT services and IT-related products
- Resilient operations - highly resilient IT services and IT-related products
- Co-created value - effective interactions between service provider and consumer
- Assured conformance - to governance, risk, and compliance (GRC) requirements
2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’
2.1 Understand how high-velocity IT relates to:
- The four dimensions of service management
- The ITIL service value system
- The service value chain
- The digital product lifecycle
3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT
3.1 Understand the following principles, models, and concepts:
- Ethics
- Safety culture
- Lean culture
- Toyota Kata
- Lean / Agile / resilient / continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
3.2 Know how to use the following principles, models, and concepts:
- Ethics
- Safety culture
- Lean culture
- Toyota Kata
- Lean / Agile / resilient / continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
- How the above contribute to:
- Help get customers’ jobs done
- Trust and be trusted
- Continually raise the bar
- Accept ambiguity and uncertainty
- Commit to continual learning
4. Know how to contribute to achieving value with digital products
4.1 Know how the service provider ensures valuable investments are achieved.
4.2 Know how to use the following practices to contribute to achieving valuable investments
- Portfolio management
- Relationship management
4.3 Know how the service provider ensures fast development is achieved.
4.4 Know how to use the following practices to contribute to achieving fast development
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
4.5 Know how the service provider ensures resilient operations are achieved.
4.6 Know how to use the following practices to contribute to achieving resilient operations
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
4.7 Know how the service provider ensures co-created value is achieved.
4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer
- Relationship management
- Service design
- Service desk
4.9 Know how the service provider ensures assured conformance is achieved
4.9 Know how the service provider ensures assured conformance is achieved
- Information security management
- Risk management
Prerequisites
ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
Audience
This course is suitable for ITIL Managing Professionals (ITIL MPs) and ITIL Strategic Leaders (ITIL SLs), focusing toward delivering high velocity-IT.
Course Overview
The ITIL 4 High Velocity IT course gives thorough understanding regarding the methods in which digital organisations and digital operating models works in high velocity environments to the participants, focusing on quick delivery of products and services to achieve high value.
The ITIL 4 Specialist High Velocity IT (HVIT) training course consists of the use of working practices like Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing etc.
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
- Availability management
- Capacity and performance management
- Infrastructure and platform management monitoring and event management
- Problem management
- Service continuity management
- Relationship management
- Service design
- Service desk
- Information security management
- Risk management
- Delegate pack consisting of course notes and exercises
- The ITIL 4 HVIT Examination Voucher
- Experienced Instructor
- Refreshments
- Official AXELOS Certificate
Official Axelos ITIL® 4 Specialist: High Velocity IT Examination Information
The purpose of the ITIL 4 High Velocity IT Exam is to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high-velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as The Cloud, Automation, and Automatic Testing.
ITIL® 4 Specialist: High Velocity IT exam format:
- Question Type: Multiple Choice
- Total Questions: 40
- Pass Mark: 28 out of 40 marks required to pass (70%)
- Duration: 90 Minutes
- Open Book: No, this is a closed book exam