Management with adaptable practices
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Certified Lean IT Training Course Outline
The course covers the following topics:
- About Lean
- Lean Origins
- Key Lean Terms and Concepts
- What Lean Should Look Like
- PDCA (Plan, Do, Check, Act)
- What is Lean IT?
The Lean Customer
- What Are Customers?
- Voice of the Customer
- Identify Customers
- Gather Customer Information
- Analyse Customer Information
- Determine Customer Needs
- Critical to Quality Trees
The Lean Process
- Specify Value
- Map the Value Stream
- Create Flow
- Respond to Pull
- Metrics and Measurement
Managing Performance
- Top Level Measures
- Four Sub-Metrics
- Key Performance Indicators
- Process Measurement Points
Lean Organisation
- Lean Leadership
- Communication Planning
- Pursuing Perfection
- Visual Management
Behaviour and Attitude
- Lean Management
- Lean Culture
- Gemba
- 5S
Kaizen
- Kaizen Philosophy
- Kaizen Events
- Kaizen Roles
- DMAIC
- Problem Solving
- 5 Whys
- Root Cause Analysis
At the end of the course, you will take the Lean IT Foundation exam which will certify your knowledge.
Who should attend this Lean IT Training Course?
The course is aimed at any IT manager or specialist looking to improve service delivery.
Prerequisites
There are no prerequisites.
Certified Lean IT Training Overview
Our Certified Lean IT training provides the ideal introduction to lean thinking in IT for the improvement of quality and customer satisfaction. The certification course uses best practice guidance to help organisations understand how to organise themselves to deliver maximum customer value. It is followed by an exam to solidify knowledge and ensure learners finish the course ready to put what they've learned into practice.
Certified Lean IT Training Examination
The Lean IT Foundation exam follows this format:
- Multiple choice
- 40 questions per paper
- 26/40 pass mark or 65%
- 60 minutes
- Closed book
What’s Included in this Lean IT Training Course?
- The Certified Lean IT Examination
- The Knowledge Academy’s Certified Lean IT Manual
- Experienced Instructor
- Completion Certificate
- Refreshments
COBIT Foundation Examination Information
The COBIT® 5 Foundation Certificate Exam is an online, closed book, remotely proctored exam.
- Question Type: Multiple choice
- Open Book: No
- Total Questions: 50 questions
- Duration; 40 minutes
- Pass mark: 50% (25/50)