Management with adaptable practices
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ITIL 4 Specialist: Create, Deliver and Support Course Outline
The course has the following learning outcomes:
- Understand how to plan and build a service value stream to create, deliver and support services
- Understand concepts and challenges across the service value system
- Understand how to use a ‘shift left’ approach
- Know how to plan and manage resources in the service value system
- Understand the use and value of information and technology across the service value system
- Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams
- Know how to use a value stream to design, develop and transition new services
- Know how to use ITIL practices to contribute to a value stream for a new service
- Know how to use a value stream to provide user support
- Know how ITIL practices contribute to a value stream for user support
- Know how to create, deliver, and support services
- Know how to co-ordinate, prioritise and structure work and activities to create, deliver and support services
- Understand the use and value of various concepts across the service value system
Who should attend this ITIL 4 Training Course?
The course is designed for ITSM practitioners managing the operation and end-to-end delivery of IT-enabled and digital products and services.
Prerequisites
ITIL® Foundation Certificate OR ITIL® 4 Managing Professional Transition Certificate
ITIL 4 Specialist: Create, Deliver and Support Course Overview
This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement. The ITIL 4 Specialist: Create Deliver and Support exam is included.
ITIL 4 Specialist Create, Deliver and Support is targeted towards practitioners of IT Service Management who manage the operation and end-to-end delivery of IT-enabled and digital products and services. The course will be followed by an exam which will lead to the ITIL 4 Specialist Create, Deliver and Support certificate.
ITIL 4 Foundation certification is a prerequisite to attend.
What's Included?
- Delegate pack consisting of course notes and exercises
- ITIL 4 Specialist Create, Deliver and Support Exam
- Experienced Instructor
- Refreshments
- Official AXELOS Certificate
ITIL® 4 Specialist: Create, Deliver and Support (CDS) Examination Information
The ITIL® 4 Create, Deliver and Support (CDS) qualification is intended to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools.
ITIL® 4 Specialist: Create, Deliver and Support (CDS) exam format:
- Question Type: Multiple Choice
- Total Questions: 40
- Pass Mark: 28 out of 40 marks required to pass (70%)
- Duration: 90 minutes
- Open Book: No, this is a closed book exam