SIAM™ Professional Training - United Kingdom

SIAM™ Professional Training Course Outline

Domain 1: Discovery and Strategy

Module 1: Design the Elements of SIAM Governance Framework

• Interpret the Characteristics of Governance in the SIAM Ecosystem
• Differentiate SIAM Governance Roles
• Governance Approaches for Monitoring and Measuring Service Performance

Module 2: Analyse the Current Situation

• Analyse Existing Services, Service Groupings, Service Providers, and the Marketplace
• Classify the Influences for Deciding on the SIAM Model and Sourcing Approach

Module 3: Define the Key Elements of a SIAM Strategy

• Interpret Strategic Drivers for SIAM
• Differentiate Critical Success Factors for SIAM
• Interpret the Principles and Policies for Roles and Responsibilities
• Select an Appropriate SIAM Strategy
• OHow to Gain and Maintain Buy-in to a SIAM Strategy?
• Content of the Business Case and the Transition Project for SIAM

Domain 2: Plan and Build

Module 4: Design a Detailed SIAM Model

• Analyse Organisation Specific Service Models and Process Models
• Select an Appropriate Sourcing Approach and SIAM Structure
• Detailed Roles and Responsibilities
• Select a Performance Measurement and Reporting Framework
• Select a Collaboration Model
• Analyse Contract Considerations for SIAM

Module 5: Plan for a SIAM Implementation

• Challenges for Organisational Change
• Differentiate Between Approaches for Onboarding of Services and Service Providers
• Appropriate Tooling Strategy and Integration Methods for a SIAM Ecosystem

Domain 3: Implement

Module 6: How Different Scenarios Can Support a SIAM Implementation?

• Choose Between the Big Bang Approach and a Phased Approach based on the Benefits and Risks of these Approaches
• How to Transition to the Approved SIAM Model?

Module 7: Apply Ongoing Change Management

• Choose Ways to Influence Morale and Motivation

Domain 4: Run and Improve

Module 8: Operate, Assure, and Improve a SIAM Ecosystem

• Analyse Structural Elements at Different Levels
• Select Appropriate Mechanisms to Address Issues and Improve Provider and Integrator Performance
• Apply Audit and Compliance Mechanisms

Domain 5: SIAM Practices

Module 9: Apply SIAM Practices

Apply All SIAM Practices for the :

• Discovery and Strategy Stage
• Plan and Build Stage
• Implement Stage
• Run and Improve Stage