Management with adaptable practices
We denounce with righteous indige nation and dislike men who are so beguiled and demo realized by the charms of pleasure of the moment, so blinded by desire, that they cannot foresee the pain and trouble that are bound to ensue cannot foresee. These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice is untrammelled data structures manages data in technology.
Certified Helpdesk Support Technician Course Outline
This exclusive IT technical course has been designed for anyone who wants to become a Help Desk Support Technician. The 2 certification will help delegates understand the terminology of helpdesk support and the roles and tasks that are required for a support technician.
The following subjects will be taught during this course:
- The Knowledge Academy’s Kanban Practitioner Manual
- Experienced Kanban Instructor
- Completion Certificate
- Refreshments
Who should attend this Helpdesk Training Course?
The Helpdesk Support Technical course is for those who:
Prerequisites
There are no prerequisites for this IT Service training course.
Certified Helpdesk Support Technician Course Overview
The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware, or software.
A Helpdesk Support Technician should also have effective communication skills as they must engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?
What’s Included in this Helpdesk Training Course?
- The Knowledge Academy’s Kanban Practitioner Manual
- Experienced Kanban Instructo
- Completion Certificate
- Refreshments
Official VeriSM™ Foundation Exam Information
- Duration: 60 Minutes
- Question Type: Multiple Choice
- Total Questions: 40
- Pass mark: 65%
- Open Book: No
The VeriSM™ Foundation exam is carried out through EXIN.