ITIL® 4 Leader: Digital And IT Strategy DITS - United Kingdom

ITIL® 4 Leader Digital and IT Strategy DITS​ Course Outline

Module 1: ITIL Guiding Principles in Digital and IT Strategy

• Module 1: ITIL Guiding Principles in Digital and IT Strategy
1. Focus on Value
2. Start Where You Are
3. Progress Iteratively with Feedback
4. Collaborate and Promote Visibility
5. Think and Work Holistically
6. Keep It Simple and Practical
7. Optimise and Automate

Module 2: Leverage Digital Strategy to React to Digital Disruption

• Digital Technology
• Digital Business
• Digital Organisation
• Digitisation
• Digital Transformation
• Business Strategy and Business Models
• Digital and IT Strategy
• Products
• Services
• Relationship Between Digital, IT Strategy and Components of ITIL SVS.

Module 3: Relationship between Concepts of Digital and IT Strategy, Service Value System and Service Value Chain

• Environmental Analysis
1. External Analysis: PESTLE
2. Internal Analysis: Four Dimensions of Service Management

Module 4: How an Organisation Uses Digital and IT Strategy to Remain Viable in Environments

• How an Organisation’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
• How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
• Explain and Compare Three Levels of Digital Disruption:
1. Ecosystem
2. Industry/Market
3. Organisational
• Organisation’s Position in a Particular Market or Industry
• Influenced factors:
1. Achieving Customer/Market Relevance
2. Achieving Operational Excellence
3. Internal and External Focus
4. Balanced Approac
• Digital Positioning Tool to Determine Appropriate Position for a Digital Organisation

Module 5: Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence

• How to Apply Approaches to Achieve Customer/Market Relevance:
1. Customer Journeys
2. Omnichannel Delivery and Support
3. Context-Sensitive Delivery and Support
4. Customer Analytics
5. Customer Feedback and 360° Approaches
• How to Achieve Operational Excellence in the Four Dimensions of Service Management
• Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following:
1. Financial Policies
2. Portfolio Optimisation
3. Funding Projects, Products and Services
4. Balancing Cost of Innovation and Operation
5. Charging Models
• Assess Strategic Approaches for Digital Organisations

Module 6: Risks and Opportunities of Digital and IT Strategy

• Concept of Risk Management in the Context of a Digital Organisation
• Context of Digital and IT Strategy
1. Identify Risk
2. Assess Risk
• Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
• Explain the Concept of Innovation, Including its Key Elements and Techniques
• Apply Techniques to Develop and Maintain a Culture of Innovation

Module 7: Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy

• How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
• How to Define and Communicate a Vision and a Strategy
• How to Use Business Cases to Advocate for a Digital and IT Strategy

Module 8: Implementation of a Digital and IT Strategy

• How to Define Operating Models for Digital Organisations
• Major Skills Required of Leaders in Digital Organisation
• Apply Approaches to Strategy Coordination and Implementation:
1. Large-Scale Transformation
2. Incremental Transformation
3. Mergers and Acquisitions
4. Individual Changes
• Approaches to POMs (Parallel Operating Models)
• How to Assess Success of a Digital and IT Strategy
• Typical Activities of a Digital Transformation Programme