Management with adaptable practices
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SIAM™ Foundation Training Course Outline
Domain 1: Introduction to SIAM™
Module 1: SIAM™ Fundamentals
- Outline the Purpose and Value of a SIAM™ Approach
- Describe Business Drivers for SIAM™
Module 2: SIAM™ Layers and Structures
- Explain the SIAM™ Layers
- SIAM™ Structures, Advantages and Disadvantages for a Hybrid Service Integrator
Domain 2: SIAM™ Implementation Roadmap
Module 3: SIAM™ Implementation Key Stages
- Distinguish Between the Different SIAM Implementation Key Stages
- Objectives, Triggers, Inputs, Activities and Outputs in the Discovery and Strategy Stage
- Objectives, Triggers, Inputs, Activities and Outputs in the Plan and Build Stage
- Objectives, Triggers, Inputs, Activities and Outputs in the Implement Stage
- Objectives, Triggers, Inputs, Activities and Outputs in the Run and Improve Stage
Domain 3: SIAM™ Roles and Responsibilities
Module 4: SIAM™ Roles and Responsibilities
- Roles and Responsibilities
- SIAM™ Structural Elements
Domain 4: SIAM™ Practices
Module 5: Practices of SIAM™
- People Practices of Managing Cross-Functional Teams
- Process Practices of Integrating Processes Across Service Providers
- Measurement Practices of Enabling and Reporting on end-to-end Services
- Technology Practices of Creating a Tooling Strategy
Domain 5: Processes to Support SIAM™
Module 6: Processes in a SIAM™ Ecosystem
- Function of Processes in a SIAM™ Ecosystem
Module 7: Objectives and SIAM™ Considerations of the Main Processes
- Indicate What the Process Purpose is Outline the SIAM Considerations
Domain 6: SIAM™ Challenges and Risks
Module 8: Challenges, Associated Risks and Potential Mitigations
- Importance of Building the Business Case, the Associated Risks and Mitigations
- Importance of the Level of Control & Ownership, Associated Challenges and Mitigations
- Importance of Security, the Associated Risks and Mitigations
- Challenges Associated with Measuring Success and its Mitigations
- Commercial Challenges, the Challenges with Legacy Contracts and their Mitigations
Domain 7: SIAM™ and Other Practices
Module 10: Other Practices
- Contribution of the Following Frameworks and Standards to a SIAM™ Ecosystem
Prerequisites
There are no formal prerequisites to attend this SIAM™ Foundation Training course.
Audience
This SIAM™ Foundation Training course is ideal for anyone who wants to successfully implement and manage an organisation's service integration and management models.
SIAM™ Foundation Training Course Overview
Service Integration and Management, formerly known as SIAM™, is a widely -accepted methodology used to manage multiple service providers and integrate them to provide a single business-facing IT organisation. SIAM™ framework helps organisations to collaborate seamlessly to reduce service complexity and improve their service experience. This training course will help learners establish a SIAM™ ecosystem to organise the organisation's resources better. It allows individuals to concentrate on end-to-end value and identify all supporting service providers to get the maximum customer value. Holding the skills of service providers and integrators will help individuals to excel in highly reputed jobs and upgraded salaries.
In this 2-day SIAM™ Foundation training course, delegates will learn to apply the framework for integrated service management for many service providers. During this training, they will learn about the SIAM roadmap for implementing SIAM as a component of an organisation's operating model. They will also learn about challenges associated with measuring success and how to mitigate them effectively. Our highly professional trainer with years of experience in such courses will conduct this training and help delegates to gain a comprehensive understanding of SIAM™ concepts.
Course Objectives
At the end of this training course, delegates will be able to apply a framework for integrated service management across multiple service providers. They will also be able to reduce the risks associated with integrated services and improve the organisation's service provision successfully.
- Delegate pack consisting of course notes and exercises
- Courseware
- Experienced Instructor
Official VeriSM™ Foundation Exam Information
- Duration: 60 Minutes
- Question Type: Multiple Choice
- Total Questions: 40
- Pass mark: 65%
- Open Book: No
The VeriSM™ Foundation exam is carried out through EXIN.