Business Process Mapping - United Kingdom

Business Process Mapping Course Outline

The following modules will be covered during this Business Analysis Course:

Module 1: Understanding the Terms

• What is a Process?
1. Definition of “Process” in Business Process Mapping
• Understanding the Terms
1. Key terms in Business Process Mapping
2. Product specific terms

Module 2: Stages of Business Process Mapping

• Key Stages in Effective Process Mapping
• “As Is” Process
1. About the “as is” Process
2. How to Analyse an “as is” Process
3. When is an “as is” Process Appropriate?
• “To Be” Process
1. About the “to be” Process
2. When is a “to be” Process Appropriate?

Module 3: Mapping A Business Activity

• Mapping a Business Activity
1. Defining the Start, End, and Purpose o Business Activity
2. Mapping Methods– Brown Paper Analysis
3. Mapping Symbols

Module 4: Detail Behind the Processes

• Workshop Facilitation Skills
1. Points to Remember
• Titles and Numbering
1. Points to Remember
• Detail Behind the Processes
1. Recording the Key Information
2. Process Definition Forms

Module 5: Assigning Control and Responsibilities

• Assigning Control and Responsibilities
1. Name
2. Ownership
3. Using Swim Lanes in Process Maps
4. Opportunity Flowchart
5. Why are Swim Lane Diagrams Useful?
6. How to Create a Swim Lane Diagram?
7. Using Swim Lanes in Process Maps
8. Standard BPMN Symbols in Templates

Module 6: Drawing the Process Map

• What is a Process Map?
• Box 1, Box 2, and Box 3
• Boxes 4-7
• Cross-Functional Process Map
• Documenting the Process

Module 7: Estimating Time and Cost and Validating the Process Map

• Business Process Timing
• Process Cost
• Analysing the Cost Estimate Columns
• Verifying the Process Map

Module 8: Process Analysis

• Process Analysis
1. Identifying Problems and their Causes
2. Identify Bottlenecks and Inefficiencies
3. Main Types of Bottlenecks
4. How to Identify Bottlenecks
5. Other Signs of Bottlenecks
6. Flowcharts for Identifying Bottlenecks
• Five Why’s Technique
1. Five Why’s Technique for Identifying Bottlenecks
2. Solution to these Problems and Bottlenecks
• Unblocking Bottlenecks
• Increasing Efficiency at the Bottleneck
• Decrease Input at the Bottleneck

Module 9: Creating “To Be” Processes

• Creating “To Be” Processes
1. Reasons
2. How?
• Changing Processes
1. Phase 1: Preparing for Change
2. Phase 2: Managing Change
3. Phase 3: Reinforcing Change

Module 10: Case Study

• Case Study of Identifying Bottlenecks using the Five Why’s Technique