Certified Digital Services Project Manager (CDSPM) - United Kingdom

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Management with adaptable practices

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Certified Digital Services Project Manager Course Outline

Certified Digital Services Project Manager (CDSPM) training course covers the following topics:

  • Introduction to Digital Service Principles (DSPs)
    1. What are digital services?
    2. Twelve Core Principles
  • Digital Product Development Methodologies
    1. Waterfall product development
    2. Agile development
  • Roles and Responsibilities
    1. Digital Roles
    2. Cross-functinal teams
  • Digital Service Lifecycle
    1. Discovery
    2. Alpha
    3. Private Beta
    4. Public Beta
    5. Service Management
  • Digital User Experience
    1. User stories
    2. Analogue user experience
  • Performance Metrics and Management
    1. Increments and Progress Reviews
    2. Managing Digital Project Outcomes
    3. Stakeholder Management
    4. KPIs
    5. Communication Skills
  • Digital Project Closure
    1. Finalise Digital Sign Off

Who should attend this Project Management course?

The target audience for this course covers individuals who work in Project Management positions and are looking to advance and apply their skills in a digital environment. As it is applicable across all sectors, project managers from all industries are encouraged to attend.

Prerequisites

There are no formal prerequisites for taking this course, meaning that anyone who is interested is welcome to attend.

Certified Digital Services Project Manager Course Overview

Bringing Digital Services to Project Managers around the world, this Certified Digital Services Project Manager course represents the next stage in the evolution of project management, allowing professionals in all sectors to become specialised Digital Project Management experts for the first time. With allowances for the special complexity of the digital landscape, this CDSPM course allows delegates to learn the principles of digital service development in a practical new context. In discovering more about managing digital services, delegates will also be equipped with an in-depth understanding of a software development methodology used throughout the IT industry.

With principles that centre on iterative feedback, responsiveness to change, and the importance of individuals over processes, this CDSPM course relies on twelve core principles that will encourage delegates to put customer concerns first while delivering more cost-effective projects across the entire service life cycle.

Delivered by one of The Knowledge Academy’s experienced and well-renowned Project Managers, this 2-day Certified Digital Services Project Manager course will allow organisations to make the most of their knowledgeable employees and digital environments in order to create and maintain innovative digital services within the core guidelines of the Digital Service Principles (DSPs). Its emphasis on satisfying customers and responding to user feedback will allow organisations to deliver more effective and satisfying customer service and user experiences than ever before. Covering a wide range of concepts from digital product management methodologies to finalising the digital sign off after transitioning to the service management phase, this CDSPM course offers delegates a holistic overview of how to navigate and manage projects in a new and dynamic digital environment.

What's included in this Project Management Course?

This training course includes the following:

  • Certified Digital Services Project Manager (CDSPM) Examination
  • The Knowledge Academy's Certified Digital Services Project Manager (CDSPM) Manual
  • Completion Certificate
  • Experienced Instructor
  • Refreshments

Certified Digital Services Project Manager Exam

Passing the Certified Service Desk Project Manager examination will prove your knowledge of the basic concepts and terminology associated with Digital Service Principles, and demonstrate to employers your understanding of and willingness to manage projects in a digital environment.

  • Multiple choice questions
  • Duration of 60 minutes
  • 65% pass mark
  • Open book
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